Copernic Desktop Search Support

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Email Software

Outlook is grayed out. What can I do? There are several reasons why Outlook could be grayed out in CDS. ...

The Outlook icon in CDS is grayed out.

There are several reasons why Outlook could be grayed out in CDS.

Here are the most common reasons:

  1. Copernic Desktop Search Lite (free version) does not include Outlook indexing. You must purchase a full version.
  2. Outlook version currently used might not supported by CDS: CDS supports Outlook 2007, 2010, 2013 and 2016 (32-bits and 64-bits)
  3. Outlook may require an authentication (password protection) for your profile.
    In that case, you need to start Outlook before starting CDS. By default, CDS loads at startup, you might want to modify this setting.
    1. Click the Tools menu.
    2. Click Options.
    3. Click the Advanced tab.
    4. Clear the option "Starts Application when Windows starts".
  4. Contact us back if Outlook remains grayed out even after you did these verifications.

    NOTE: In your contact form, please answer the following questions in order to progress further:
    - What kind of email account is configured in Outlook? (MAPI, POP, exchange?)
    - Do you have multiple profiles set in Outlook?
    - Is your profile password protected when you open Outlook?
    - Do you have PST files opened in Outlook?