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Copernic Desktop Search might not be able to index a mailbox who has been added to your Microsoft Exchange account if the cached mode has been activated. Cached Exchange Mode is a feature in Microsoft Outlook that allows users to use their Microsoft 365 or Microsoft Exchange Server mailbox even when they are not connected to the internet or when the networ connection is slow. Outlook creates a local copy of the mailbox data, stored in an Offline Storage Table (OST) file on the user’ computer. This allows for quick access to emails, calendar items, contacts, and other mailbox data without needing a constant connection to the server when this feature is enabled. Here are the steps if you want to disable the option…

Sometimes you have older files that you don’t need or want to index. You can exclude files from the index with a few steps. In the Options window, the Files tab displays the list of folders to index, and those excluded. The first part of the list indicates the name or complete path to each folder to index and the types of files to…

From time to time, we receive a question in our ticketing system that we feel would benefit others. When the question is posted in our forums, the community can read the question and subsequent responses. When it’s via an email, it is purely between the user and the agent. Today’s question is regarding OST files…

You want to streamline your holiday emails to only include the people that sent you greetings during a certain time frame. Can Copernic help with this? Yes! In today’s example, I’m trying to narrow down my holiday correspondence, so I don’t send repeated emails to people that have not sent a greeting in the preferred…

Even when you’ve been using Copernic for years, you sometimes discover a helpful feature that will make your searches even faster and more efficient. Copernic offers pre-defined saved searches that you can use as a shortcut or can delete from your list to keep it nice and tidy. If you have a regular search, you…

Regular users of Copernic Desktop & Cloud search know how to do what they need to do but can sometimes miss some areas that are off their radar. The Result List View is an example of this. This is a subtle drop-down on the main page. It allows you to change your view of the…

You are probably aware that the Support Team at Copernic is available to answer your questions by emailing us at support@copernic.com. But do you know of our other methods of answering your questions? Let’s dig deeper into the resources we have available! Our Customer Portal houses answers to many common questions. These questions are categorized…