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Depending on your situation, you might not want to have every file indexed. It is possible to exclude files from indexing by following the steps outlined below. In the Options window, the Files tab displays the list of folders to index and those excluded. The first part of the list indicates the name or complete path to each folder…

Congratulations on your decision to add Copernic Desktop & Cloud Search to your arsenal of tools! Once you make your purchase through our payment partner, you will receive an email from them (Avangate /2Checkout) with your license key. If you don’t see it in your Inbox, you should check your Junk or Spam folder. In that email, you…

Now that our Elite level has Gmail capabilities, you’re probably anticipating using it! To find it in your settings, Go to Tools->Options->Google Workspace. Follow the prompts to connect your Gmail address, this will likely include authorizing your Google Workspace in the Cloud Connections Management area. Once it’s connected, you can select the Email folders you…

An index is made of references that link to the items you index (files, emails, etc.). The items themselves (the real files, the real emails, etc.) are not in the index. To update your index, Copernic Desktop Search scans the items you choose to index (emails, files, contacts, etc), to detect additions, deletions or modifications…

By default, the index data files are stored in a per-user path like this:  “C:\Users\**username**\AppData\Local\Copernic\DesktopSearch“ This ensures that all users of your computer have their own personal index stored in a non-shared location. If you want to move your index data files, you can do the following steps: 3. Indexing & Performance 4. click “Change”…

Copernic Desktop Search might not be able to index a mailbox who has been added to your Microsoft Exchange account if the cached mode has been activated. Cached Exchange Mode is a feature in Microsoft Outlook that allows users to use their Microsoft 365 or Microsoft Exchange Server mailbox even when they are not connected to the internet or when the network connection is slow. Outlook creates a local copy of the mailbox data, stored in an Offline Storage Table (OST) file on the user’ computer. This allows for quick access to emails, calendar items, contacts, and other mailbox data without needing a constant connection to the server when this feature is enabled. Here are the steps if you want to…

Sometimes you have older files that you don’t need or want to index. You can exclude files from the index with a few steps. In the Options window, the Files tab displays the list of folders to index, and those excluded. The first part of the list indicates the name or complete path to each folder to index and the types of files to…

From time to time, we receive a question in our ticketing system that we feel would benefit others. When the question is posted in our forums, the community can read the question and subsequent responses. When it’s via an email, it is purely between the user and the agent. Today’s question is regarding OST files…